1. Unintentional auto-renewals of our services are eligible for a pro-rated refund based on the remaining subscription period. We will facilitate their cancellation regardless of how much time has passed.

2. We offer a pro-rated refund for unused keys, calculated based on the remaining duration of the key's validity, with no time restriction.

3. In case of any erroneous transactions, such as accidental double charges or fraudulent transactions, we commit to providing a full refund.

4. Keys that have been used for less than 7 days qualify for a full, immediate refund.

5. For keys used beyond 7 days, a pro-rated refund will apply based on the remaining subscription time. Please provide a reason for your refund request, which will be evaluated by our administration team on a case-by-case basis to ensure fair judgment.

6. Full refunds are processed for cases where our products do not work as intended, and the issues persist despite assistance from our technical support team.

7. During periods of maintenance, we will extend your subscription to compensate for the maintenance period instead of providing refunds.

8. Refunds are not provided if you refuse assistance from our support team to resolve issues involving our products.

9. To request a refund, please contact us via the 'Contact Us' section located at the bottom of our website. Include your email address, your username on our forum, and the reason for your request. Alternatively, you can create a ticket on our forum to submit a refund request.

10. Refund requests can also be made by creating a ticket while you're logged in.

11. We may request additional information to facilitate the refund process.

12. Approved refund requests will be processed promptly, generally on the same day of the request.

13. Refunds will be issued to your original payment method.